Irisko Shop values your trust and is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our website.
Information We Collect
- Personal Data: Name, email address, phone number, shipping and billing addresses, payment information, and any other details you provide while purchasing or creating an account.
- Non-Personal Data: IP address, browser type, operating system, and browsing behavior on our site (collected via cookies and similar technologies).
How We Use Your Information
- To process orders and transactions securely.
- To communicate with you regarding your orders, inquiries, or promotions.
- To improve our website, services, and customer experience.
- To comply with legal requirements or prevent fraudulent activities.
Data Sharing
We do not sell or rent your personal information to third parties. However, we may share your data with:
- Payment processors to complete transactions.
- Shipping companies to deliver your products.
- Legal authorities, if required by law.
Your Choices
- You can opt out of receiving promotional emails at any time.
- Manage cookie preferences through your browser settings.
Security
We implement industry-standard security measures to protect your data.
Updates to This Policy
We may update this Privacy Policy occasionally to reflect changes in regulations or practices. Any updates will be posted here.
Contact Us
If you have questions about this Privacy Policy, please reach out to us at info@iriskoshop.com.
Return & Exchange Policy
At www.iriskoshop.com, we want you to love your jewelry. If you’re not completely satisfied with your purchase, please review our return and exchange guidelines below.
Returns
- Items can be returned within [14] days of delivery.
- To be eligible for a return, the item must be unused, in its original packaging, and with all tags attached.
- Customized, engraved, or final sale items cannot be returned.
- Return shipping costs are the customer’s responsibility unless the item arrived damaged or defective.
Exchanges
- Exchanges are accepted within [14] days of delivery.
- Items must be unused, in their original condition, and returned with all original packaging.
- If the exchange is due to an incorrect order or a defect, we will cover the return shipping costs.
- For size or style exchanges, additional charges may apply if there is a price difference. Process
- Contact us at info@iriskoshop.com with your order details to initiate a return or exchange.
- Once approved, we will provide return instructions.
- Refunds or exchanges will be processed within 7business days of receiving the returned item.
Refunds
- Refunds will be issued to the original payment method.
- Shipping fees are non-refundable.
- If returning a damaged or defective item, please provide photos when submitting your request.
We appreciate your trust and aim to make your experience smooth and hassle-free. If you have any questions, feel free to reach out to us.